Disputes

Disputes occur when a customer contests a charge with their payment provider, leading to a reversal of funds if the issue is marked as lost. For developers using Neon’s platform, listening to dispute webhooks ensures that your systems stay synchronized with dispute updates in real time.

Neon provides two key webhook events related to disputes:

dispute.opened
This webhook is triggered whenever a new dispute is created for a transaction. It informs developers of disputes that require attention or tracking in their systems.

dispute.closed
This webhook is triggered when a dispute is resolved, either in favor of the developer (won) or the customer (lost). It provides the resolution status, allowing developers to update transaction records and adjust processes accordingly.