Promo Codes

Neon supports redeeming promo codes during checkout. We'll work with you to set up the promo codes for release, and your players will be able to input them as part of the checkout process to receive a discount on their cart.

Promo code configuration

Neon manages promo codes on your behalf. Contact us to set up a new code.

Promo codes apply a fixed discount to a checkout. For example, a 10% off discount code will reduce the item total of the checkout by 10%, e.g. from USD$4.99 to USD$4.49.

Codes

The code of a promo code (e.g. 10OFF) is case-insensitive. For example, users can apply the promo code 10OFF as 10off, 10OFF, or with any other capitalization. However, our dashboards, API responses, and webhooks normalize codes to upper-case, regardless of the user's specific input.

Codes can also be reused, optionally with different configuration each time. However, each promo code must be time-limited, and only one promo code of the same code can be active at the same time. (See the note below for more context.)

SKU-restricted promo codes

Promo codes can be restricted to a specific set of item SKUs. SKU-restricted promo codes will only work when purchasing those SKUs. If only some items in a multi-item checkout are eligible for the promo code, only those items will be discounted.

As an example, consider a checkout with the following cart:

• 1x SKU_1 @ USD$4.99
• 2x SKU_2 @ USD$3.99

Suppose a 10%-off promo code restricted to SKU_2 is applied to this checkout. The new item total will be USD$4.99 + 2 * USD$3.59 = $12.17.

Time-limited promo codes

Promo codes can be restricted to a specific time window. Time-limited promo codes will only work for checkouts that start and end in the configured window.

Users will see specific errors when attempting to use promo codes that start in the future or that expired in the past, rather than a generic not-found message.

Active windows and promo code reuse

As noted above, codes can be reused any number of times. However, to prevent ambiguity when users attempt to use a reused promo code, no two promo codes with the same code can be active at the same time. When configuring a new promo code that shares a code with an existing promo code, you'll need to first expire the existing promo code, then set the new code to start after the previous code's expiration time.

This also applies to codes with different sets of SKU restrictions. You cannot have two promo codes with the same code active at the same time, even if they apply to different sets of SKUs. You can instead create two promo codes, one for each set of SKUs, with different codes.