About Free Item Promo Codes

A Free Item promo code grants players a free offer SKU of your choice during the checkout flow. It’s a flexible promotion tool that can be used to reward players, support marketing campaigns, drive purchases, and increase engagement.

Common Use Cases

Community rewards
Creator and influencer campaigns
Social media promotions
CRM and email campaigns
Customer support compensation
Purchase incentives with a minimum order value
Seasonal and live event rewards
Limited-time marketing campaigns

Free Item promo codes

Best Practices

To maximize both engagement and revenue, consider the following recommendations:

Distribute promo codes through your community, social media, creator partnerships, and CRM campaigns.
Pair Free Item promo codes with a minimum order value to increase average order value.
Set active dates to create urgency around limited-time promotions.
Use SKU restrictions to promote featured offers or specific product bundles.
Use Account ID restrictions for exclusive rewards, beta testers, VIP players, or customer support cases.
Apply global usage limits when running giveaways or limited-quantity campaigns.

Creating a Free Item Promo Code

Open Console.
Navigate to Promo Codes.
Select Create New Promo Code.
Choose Free Item as the promo code type.
Select the offer SKU that will be granted for free.
Generate a promo code automatically or enter a custom code that players will use during checkout.

Configuration Options

Usage Restrictions

You can configure one or more restrictions to control when the promo code can be used.

Limit to Specific Account IDs

Restrict the promo code to a predefined list of player accounts.

Upload a CSV file containing the Account IDs that are allowed to redeem the promo code. Players whose Account ID is not included in the list will not be able to apply it.

This is commonly used for:

Closed beta rewards
VIP players
Customer support compensation
Creator-specific campaigns

Limit to Specific SKUs

Restrict the promo code so it can only be applied when the checkout contains specific offer SKUs.

If multiple SKUs are configured, the checkout only needs to contain one of the eligible SKUs for the promo code to be accepted.

This is useful for:

Bundles
Featured offers
Seasonal packs
Product-specific promotions

Require a Minimum Order Value

Require the checkout to reach a minimum order value before the promo code can be applied.

This is an effective way to encourage larger purchases while still rewarding players with a free item.

Active Dates

Configure the date and time range during which the promo code is valid. Outside of the configured period, the promo code cannot be redeemed.

Global Usage Limit

By default, promo codes can only be redeemed once per user. The Global Usage Limit controls how many total redemptions are allowed across all users.

Available options:

Option	Description
Unlimited	Each player can redeem the promo code once. There is no limit on the total number of players who can use it.
Single Use	The promo code can only be redeemed once in total by the first eligible player.
Custom	Specify the maximum number of total redemptions. For example, setting the limit to 20 allows the promo code to be redeemed by up to 20 players, once per player.

Eligibility

Free Item promo codes are supported with Neon Shop, Serverless Checkout, Direct Checkout, Hosted Checkout, and Embedded Checkout, if offer SKU that will be used as Free Item Promo Code is configured in Neon Console.

For Direct Checkout, Hosted Checkout, Serverless Checkout and Embedded Checkout, ensure that "hidePromoCodeInput": true is not set when creating a checkout. If the promo code input is hidden, players will not be able to redeem Free Item promo codes.